Business Process Analyst

Responsibilities: Lead structured discovery to understand current PSA-related processes, workflows, roles, and system limitations. Engage with different personas to ensure requirements reflect the needs of the broader organization. Define and document business capabilities required from a future PSA platform. Support development of the PSA Request for Proposal and vendor evaluation.

Requirements: Significant experience as a Business Process Analyst or similar role supporting complex business or technology transformation initiatives. Demonstrated experience in business discovery, requirements gathering, process mapping, and future process design. Strong ability to translate ambiguous business needs into structured capabilities and requirements. Experience supporting enterprise software selection, RFP development, vendor evaluation, or platform implementation. Strong written and verbal communication skills.

Preferred Qualifications: (if any)Experience with Professional Services Automation (PSA) platforms or professional services technology. Experience in consulting, professional services, project-based delivery, or resource-based service organizations. Experience with enterprise SaaS implementations.

Salary & Benefits: (Optional)[Include the pay range if available][Highlight benefits: e.g., health coverage, training, hybrid work, etc.]

Who We Are: SGF Global is an integrated talent solutions provider, offering staffing, recruitment, Employer of Record (EOR), nearshore, and consulting services across a wide range of industries in 35 countries. We're a dynamic, people-first organization where fresh ideas are always welcome. Our culture is built on collaboration, innovation, and a genuine passion for helping people grow. At SGF Global, smiles are part of the dress code, and every voice matters. Are you looking to join an organization where your ideas are valued, your growth is supported, and your work makes a global impact? Explore opportunities Grow your career Be part of something global Your future starts here.