Entry Level Customer Service Manager | Customer Service Manager

prosidian consultingCharlotte, NC7 days ago

Occupations

Customer Service Representatives Personal Service Managers, All Other First-Line Supervisors of Office and Administrative Support Workers

Industries

Administrative Management and General Management Consulting Services Other Management Consulting Services Other General Government Support

Entry Level Customer Service Manager | Customer Service Manager Pro Sidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry-leading practices. Pro Sidian provides Enterprise Service Solutions for Risk Management | Compliance | Business Process | IT Effectiveness | Engineering | Environmental | Sustainability | and Human Capital. We help forward-thinking clients solve problems and improve operations. Launched by Management Consultants, our multidisciplinary teams bring together the talents of Global Professionals to complete engagements for public/private companies, defense and civilian government agencies, and non-profit organizations. Our solution-centric services are deployed across the enterprise and target drivers of economic profit (growth, margin, and efficiency). They are also aligned at the intersections of assets, processes, policies, and people delivering value. Pro Sidian clients represent a broad spectrum of Industry Sector Groups, including but not limited to -- Sector Groups including but not limited to Consumer Products, Services, And Retail | Defense And Military | Education And Academia | Emergency Services | Energy, Infrastructure, And Environment | Financial Services | Food And Agriculture | Foreign Aid / Technical Assistance | Government And Public Services | Healthcare And Life Sciences | Industrial And Commercial | Manufacturing And Operations | National Security & Intelligence | Non-Profit | Professional Services | Real Estate And Hospitality | Technology, Media, And Telecommunications | Transport And Logistics | etc. Learn More About Pro Sidian: www. Pro Sidian.com Job Description Pro Sidian Seeks a Entry Level Customer Service Manager | Customer Service Manager for Program Support on a Exempt 1099 Contract: No Overtime Pay Basis Contract Contingent located CONUS - Charlotte, NC Across The Mid Atlantic Region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC). Seeking Entry Level Customer Service Manager candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support professional services engagement for Government And Public Services Sector Clients such as COC. This is a Contract Contingent or Contract W-2 (IRS-1099) Customer Service Manager Functional Area Professional - Staffing Augmentation and Recruiting Services Position; however, Pro Sidian reserves the right to convert to a Full-Time Pro Sidian employed W-2 Position.

JOB OVERVIEW: Provide services and support as a Staffing Augmentation and Recruiting Services (Entry Level Customer Service Manager) in the Government And Public Services Industry Sector focusing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) Generally Located In CONUS - Charlotte, NC and across the Mid Atlantic Region (Of Country/World).

RESPONSIBILITIES AND DUTIES: Entry Level Customer Service Manager | Customer Service Manager [COC0028027] Supervise daily operations of service teams. Coach and develop team members. Monitor service metrics.

Qualifications: Desired Qualifications For Entry Level Customer Service Manager | Customer Service Manager [COC0028027] (COC0028027) Candidates: 3+ years customer service experience, 1+ year supervisory. Education / Experience Requirements / Qualifications Associate's degree or equivalent experience.

Skills Required: Leadership, performance monitoring, conflict resolution.

Competencies: Required Accountability, communication, adaptability. Ancillary Details Of The Roles Oversees scheduling and staffing. Implements new service procedures. Other Details Works closely with quality assurance teams.

Additional Information: As a condition of employment, all employees are required to fulfill all requirements of the roles for which they are employed: establish, manage, pursue, and achieve annual goals and objectives with Documented Goals for each of the firm's Eight Pro Sidian Global Competencies [1 - Personal Effectiveness | 2 - Continuous Learning | 3 - Leadership | 4 - Client Service | 5 - Business Management | 6 - Business Development | 7 - Technical Expertise | 8 - Innovation & Knowledge Sharing (Thought Leadership)]; and to support all business development and other efforts on behalf of Pro Sidian Consulting.

CORE COMPETENCIES: Teamwork the ability to foster teamwork collaboratively as a participant and effectively as a team leader Leadership the ability to guide and lead colleagues on projects and initiatives Business Acumen understanding and insight into how organizations perform, including business processes, data, systems, and people Communication ability to effectively communicate to stakeholders of all levels orally and in writing Motivation persistent in pursuit of quality and optimal client and company solutions Agility ability to quickly understand and transition between different projects, concepts, initiatives, or workstreams Judgment exercises prudence and insight in the decision-making process while being mindful of other stakeholders and long-term ramifications Organization the ability to manage projects and actions and prioritize tasks ------------ ------------ ------------

OTHER REQUIREMENTS: Business Tools understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, Power Point, and Word, proficient with Adobe Acrobat, data analytic tools, and Visio, and the ability to quickly learn other tools, as necessary. Commitment - to work with intelligent, interesting people with diverse backgrounds to solve the most significant challenges across private, public, and social sectors Curiosity the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together Humility exhibits grace in success and failure while doing meaningful work where skills have an impact and make a difference Willingness - to constantly learn, share, and grow and to view the world as their classroom ------------ ------------ ------------

BENEFITS: AND HIGHLIGHTS Pro Sidian Employee Benefits and Highlights: Your good health and well-being are essential to Pro Sidian Consulting. At Pro Sidian, we invest in our employees to help them stay healthy and achieve work-life balance. We are also pleased to offer the Employee Benefits Program, designed to promote your health and personal welfare. Our growing list of benefits currently includes the following for Full-Time Employees:

Competitive Compensation: The pay range begins in the competitive ranges with Group Health Benefits, Pre-tax Employee Benefits, and Performance Incentives. The Company contributes a fixed dollar amount each month towards the Plan you elect for medical and dental benefits. Contributions are deducted on a pre-tax basis. Group Medical Health Insurance Benefits: Pro Sidian partners with BC/BS to offer a range of medical plans, including high-deductible health plans or PPOs. ||| Group Dental Health Insurance Benefits: Pro Sidian dental carriers - Delta, Aetna, Guardian, and Met Life. Group Vision Health Insurance Benefits: Pro Sidian offers high/low vision plans through 2 carriers: Aetna and VSP. 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement for eligible employees. A range of investment options is available with a personal financial planner to assist you. The Plan is a pre-tax Safe Harbor 401(k) Retirement Savings Plan with a company match. Vacation and Paid Time-Off (PTO)

Benefits: Eligible employees use PTO for vacation, a doctor's appointment, or any number of events in their life. These benefits include Vacation/Sick days 2 weeks/3 days | Holidays - 10 Pro Sidian and Government Days are given. Pre-Tax Payment Programs:

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Level

MidL4

Location

Charlotte, NC

Occupation

Customer Service Representatives

Industry

Administrative Management and General Management Consulting Services

Posted

7 days ago

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