Senior Loan Counselor

Key responsibilities: Initiate proactive contact with delinquent borrowers to reestablish payment patterns and reduce defaults Negotiate and restructure repayment plans to help borrowers avoid foreclosure while adhering to investor and regulatory guidelines Collaborate with internal departments and external partners to maximize collection efforts and support resolution strategies

Required qualifications: High school diploma (or equivalent) required Knowledge of investor and insurer guidelines (e.g., Fannie Mae, Freddie Mac) preferred Previous experience in collections and default loan servicing preferred Experience with ICE Mortgage Technology platforms, including MSP, is highly preferred Proficiency with Microsoft Office applications and strong typing and data entry skills required