Director of Operations & Product

Responsibilities: Product Strategy: Leading research and development for new product lines (baked goods, gift items) and seasonal, high-margin, or limited-time offerings. Quality Assurance: Maintain strict compliance with Mrs. Fields’ brand standards, product recipes, and food safety regulations. Merchandising & Packaging: Develop product presentation strategies for online channels, ensuring high-quality, appealing packaging that drives customer engagement. Menu Engineering: Analyze product performance to optimize menu offerings and maximize profitability.

Supply Chain & Operations: End-to-End Logistics: Manage the full supply chain, including sourcing, manufacturing, warehousing, and transportation. Supplier Relations: Negotiate contracts with key suppliers to ensure cost reduction, supplier reliability, and material availability. Operational Excellence: Oversee and streamline fulfillment, reduce complexity and improve processes.

Finance & Accounting: Profit & Loss (P&L) Management: Assume accountability for the overall P&L, focusing on expanding EBITDA and driving revenue growth. Budgeting & Forecasting: Oversee operating budgets, capital investments, and expenses to ensure alignment with corporate goals. Cost Optimization: Implement cost-saving initiatives in sourcing and operations without sacrificing product quality. Performance Analytics: Establish KPIs to measure operational success, product performance, and financial goals. Qualifications & Skills 6+ years of progressive operations or supply chain experience, with at least 5 years in a leadership role. Deep expertise in e-commerce and DTC business models, including performance marketing, digital merchandising, and platform operations. Strong analytical and financial acumen; comfortable owning P&L components and presenting to board-level audiences. Proven ability to lead through change and inspire teams in a fast-paced, entrepreneurial environment. Experience in the gifting, seasonal, or specialty food categories. Familiarity with marketplace channel dynamics. Background in brand turnaround, digital transformation, or growth-stage scaling. MBA or equivalent advanced degree is a plus.