Hospitality Host- Reno, NV

Casino Hospitality HostThe Casino Hospitality Host is responsible for creating a positive, personalized guest experience for valued players. This role involves identifying, developing, and maintaining relationships with new and existing casino guests to drive repeat visits and increase player loyalty. The host acts as a concierge, liaison, and problem-solver for high-value guests to ensure excellent service and satisfaction. How You Will Create the Extraordinary Greet and engage with casino guests, particularly VIP and high-value players, in a friendly and professional manner Proactively build relationships with new and returning guests through face-to-face contact, phone, email, and other communication channels Analyze player data and trends using casino management systems to identify potential high-value customers and offer personalized incentives Coordinate complimentary services (comps), promotional offers, hotel stays, dining, show tickets, and other amenities based on player value and host discretion Ensure guests' needs are met and assist with reservations, special requests, and resolving issues promptly and professionally Actively participate in on-site events, promotions, and marketing efforts to drive guest participation Maintain accurate records of guest contacts, offers, preferences, and feedback Collaborate with other departments (marketing, hotel, F&B, security) to ensure seamless guest experiences Monitor and follow compliance with all regulatory requirements, including responsible gaming and anti-money laundering policies Exemplify our core values, family style service, our mission and vision Exemplify our DEI (diversity, equity, inclusion) culture Performs other job related duties as assigned

Results-driven Detail-oriented Empathetic and patient Highly organizedADDITIONAL REQUIREMENTSAbility to stand and walk for extended periods May need to lift items up to 25 lbs. occasionally Comfortable working in a noisy, smoke-filled environment Office environment may include variable temperature and lighting levels Casino environment may include smoke and variable temperature, lighting and noiseGUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.