Conversational AI Designer - UX for Chat & Voice

Guardian is seeking a Conversational AI Designer in a hybrid role with primary locations at Hudson Yards, NYC, Bethlehem PA, or Holmdel NJ. You will craft omnichannel conversations for intelligent assistants, collaborating with product, tech, and research teams to deliver customer-centered experiences. You will apply user-centered methods to iterate concepts, using data and feedback to improve interactions and support multi-device touchpoints across websites, apps, IVR, SMS, and voice devices.