Remote : Senior Solution Engineer
napsterDenver, CO
Remote : Senior Solution Engineer
L5
napsterDenver, COtoday
Solutions Engineer Reports to: Head of Solutions Engineering
Location: Remote - USA (East and Central time zones preferred)
Founded on the principle of democratizing access, first to music in 1999, now to expertise in the AI era, Napster has consistently remained at the forefront of technological shifts that empower users. Today, the company builds embodied, multimodal AI agents that engage employees and customers where they already work: through video presence, voice, and text. Designed to work alongside people rather than replace them, Napster's agents carry institutional knowledge into every interaction, elevating the user's experience and improving business outcomes. The Solutions Engineer is responsible for finding the right solution to a prospect's problem, validating it's technically feasible, and getting it into a state where the deal can be signed. Reporting to the Head of Solutions Engineering, this role leads technical discovery with prospects, defines the problem and desired outcome, builds the solution mental model, and shapes a product-aligned solution concept that's ready to hand into Delivery. The Solutions Engineer is accountable for technical feasibility and solution architecture at the pre-sales stage. The successful candidate takes a genuine, high-level interest in what AI can do and is willing to dig deep, into the customer's actual problem, into Napster's platform capabilities, into the technical trade-offs, to arrive at a solution concept that's credible and will move the needle for the customer. Customer empathy is key.
Customer Discovery & Technical Advisory:
Translate customer needs into a solution mental model, how an AI agent would actually solve the problem using Napster's platform, and validate feasibility at a high level before it's committed to a proposal. Serve as the customer's main technical resource throughout the sales cycle: product, API, and LLM-related questions, architecture recommendations, competitive positioning, and objection handling.
Customer Relationships, Trust & Advocacy:
Develop and nurture strong customer relationships and trust throughout the evaluation, validation, and purchasing process.
Serve as the first line of defense on security and compliance questions; explain standardized collateral, guide customers to relevant resources, and escalate complex requirements to the appropriate teams.
Represent the voice of the customer internally: gather and relay feedback, identify themes across customers, and feed them into product planning.
Stay available early in build for questions on original solution intent, and feed delivery/scoping lessons learned back to Solutions Engineering leadership.4+ years in Solutions Engineering, Sales Engineering, Technical Consulting, or a similar pre-sales technical role, ideally in AI, SaaS, or enterprise software.~ Technically proficient: comfortable enough with APIs, integrations, data flows, and system architecture to assess feasibility and design a credible solution, without needing to write production code.~ Genuine curiosity about AI and how it applies to real customer problems; Comfortable operating in ambiguity and turning a loosely defined problem into a structured, sellable solution concept.~ SOW-to-actual variance and rework rate: how closely what Delivery ends up building matches what was scoped and validated pre-sale.
Prospect/customer feedback on technical credibility during the sales cycle.
Paid Time-Off: Flexible vacation time and 10 company holidays.
Health Plans: Robust medical, dental, and vision plans for you and your dependents. Disability, life insurance, and FSA benefits are also available.
Wellness: Access to Teladoc and an EAP.Retirement Savings: Enjoy competitive compensation, equity opportunities, and comprehensive benefits.
We're looking for more forward-thinking, collaborative people to be part of our innovation journey and mission to push the boundaries of technology. If you're ready to help us achieve this vision, we'd love to hear from you! Napster Corp embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees.
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Level
SeniorL5
Location
Denver, CO
Occupation
Sales Engineers
Industry
Custom Computer Programming Services
Posted
today
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