Community Manager/Customer Service

Work Hours: EST 9 am - 3 pm M-F, 9-12 pm Sat

Pay Range: $1000-$1,500 per month depending on experience

Key responsibilities include: Fostering Community Engagement: Promptly, proactively, and thoroughly respond to comments, questions, and concerns within the membership community. Collaborate with the founder to address commonly asked questions with accurate and helpful responses. Training Support: Develop templates, worksheets, and accompanying materials for live training. Manage announcements, recordings, and new video uploads for course + live calls. Webinar and Training Facilitation: Schedule, announce, and moderate live webinars to market Catalyst Collective publicly. Guest Speaker Coordination: Schedule guest speakers every 6-8 weeks for community events. Customer Onboarding Excellence: Provide support to customers who have issues accessing the courses and ensure seamless onboarding Video Editing in Cap Cut: When most items are edited, it will be important to provide editing support for social media and marketing materials with the Cap Cut editing tool Email Inbox Management Manage email inquiries related to tech support, affiliate or login issues. Analytics: Track and analyze community metrics to evaluate engagement levels, identify trends, and measure the effectiveness of community initiatives

Requirements: High expertise + proficiency in using Skool and similar community management platforms, ideally in the coaching industry.3-5 years + experience in community management or related roles. Native English speaker with excellent written and verbal communication skills. Strong expertise in the Cap Cut video editing tool High level of empathy and ability to understand and address members' needs and concerns effectively. Excellent organizational skills with the ability to multitask and prioritize tasks efficiently. Self-directed and proactive. Must be able to identify opportunities and solutions without guidance. Quick learner who can grasp complex information and processes quickly. Passion for supporting entrepreneurs and fostering a positive and inclusive community environment.

Benefits: Opportunity to work remotely and make a meaningful impact in what will be the fastest-growing community of Instagram entrepreneurs. Professional development opportunities and the chance to grow within the community. Semi-annual performance-based bonuses. Tools: Skool (platform)Capcut (video editing app)Asana, Notion, or other organizational tools Google Suite