Chief Leadership Officer

Role Purpose: The Chief Leadership Officer (CLO) exists to develop strong leaders, ensure operational excellence, and steward the business well. This role leads with a servant's heart and an operator's mindset - driving people development, food safety, operational consistency, and financial performance while supporting business growth and long-term success.

Primary Responsibilities: Leadership & Culture: Develop, coach, and retain leaders who live out Chick-fil-A's Core Values while modeling servant leadership. Operational Excellence: Ensure consistent execution of Chick-fil-A systems, standards, and brand expectations across all dayparts. Food Safety: Champion food safety as a non-negotiable priority and hold leaders accountable to training, certification, and compliance. Financial Stewardship: Lead with strong understanding of profit and loss, labor management, food cost, and controllable expenses. Systems & Development: Develop and refine systems that improve consistency, efficiency, and scalability. Business Growth: Support sustainable growth by strengthening leadership capability, systems, and performance. Leadership Alignment: Align leadership execution with ownership vision through clear communication, accountability, and follow-through. Measures of Success Confident, values-driven leaders who own people and results Consistent food safety and operational excellence Strong financial performance and stewardship Scalable systems that support growth Engaged team members and a remarkable guest experience Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.