Concessions Lead Supervisor - Q2 StadiumThe Lead Concessions Supervisor is responsible for overseeing multiple concession locations and supervising a team of Concessions Supervisors, Stand Leads, and frontline team members during sporting events, concerts, and other entertainment venue operations. This position provides leadership, operational oversight, and support to ensure exceptional guest service, food safety compliance, financial accountability, and efficient execution of food and beverage operations. The Lead Concessions Supervisor serves as a key operational leader, helping drive event success while maintaining company standards and fostering a positive team culture.
Key responsibilities include:
Overseeing the operation of multiple concession stands and food service locations during events.
Providing leadership, guidance, and support to Concessions Supervisors and Stand Leads.
Monitoring guest service standards and responding to operational or guest concerns as needed.
Ensuring proper staffing levels, labor deployment, and break management across assigned locations.
Conducting pre-event meetings and communicating event-specific expectations, goals, and operational updates.
Monitoring food quality, presentation, and service speed to ensure an exceptional guest experience.
Ensuring compliance with food safety, sanitation, health department, and company standards.
Assisting with inventory management, product distribution, and operational readiness before and during events.
Monitoring cash handling procedures, POS operations, and financial controls.
Supporting hiring, training, onboarding, and performance coaching of concession team members.
Completing operational reports, sales tracking, and post-event summaries.
Collaborating with culinary, warehouse, retail, premium, and operations teams to ensure seamless event execution.
Identifying opportunities to improve efficiency, guest satisfaction, and team performance.
Assisting management with special projects and operational initiatives.
Levy is a member of Compass Group USA. Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
Associates of Levy are offered many fantastic benefits including Instapay (early access to your wages) and high interest savings both through the EVEN app, Associate Shopping Program, Health and Wellness Program, Discount Marketplace, and Employee Assistance Program.