Information Technology Manager (Hunt Valley)

Key Responsibilities: IT Infrastructure Management:

• Oversee the organization's network, servers, hardware, and software systems to ensure high availability, security, and efficiency.
• Implement and manage IT policies, procedures, and standards for the organization.
• Ensure that the IT infrastructure is scalable and adaptable to meet the business needs.
• Oversee system upgrades, patches, and backups, ensuring minimal downtime and operational disruptions.
• Team Leadership:
• Supervise and lead IT support teams, including network administrators, IT technicians, and other IT personnel.
• Conduct performance reviews, set goals, and provide training and development opportunities for team members.
• Ensure the IT team delivers excellent customer service to internal users.
• Project Management:
• Manage IT projects, from planning to execution, ensuring timely delivery, budget adherence, and quality results.
• Collaborate with different departments to identify IT needs and deploy solutions that improve business processes.
• Lead the implementation of new technologies and tools to support business operations.
• Cybersecurity & Risk Management:
• Ensure the security of the organization's IT systems and data by implementing robust security protocols and practices.
• Monitor network traffic and investigate security breaches or potential threats.
• Conduct risk assessments and ensure compliance with industry regulations and standards.
• Budget Management:
• Develop and manage the IT department budget, ensuring that all expenditures are within the allocated limits.
• Evaluate and recommend software, hardware, and IT services based on cost, functionality, and performance.
• Negotiate with vendors and service providers for favorable terms and pricing.
• Support & Troubleshooting:
• Provide support for complex technical issues and ensure that IT support tickets are addressed in a timely manner.
• Oversee the resolution of system outages and network failures, ensuring minimal impact on operations.
• Collaboration & Communication:
• Collaborate with other departments and business units to understand technology needs and provide solutions.
• Communicate IT issues, upgrades, and changes to stakeholders and management effectively.
• Ensure a high level of customer service for internal end-users.

Education: Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree or certifications (e.g., ITIL, PMP, CISSP) is a plus.

Experience: Minimum of 5-7 years of experience in IT management, with at least 3 years in a leadership role. Proven experience in managing IT teams and projects.

Technical Skills: Proficient in network administration, cloud computing, cybersecurity, and systems integration. Experience with enterprise software, databases, and virtualization technologies. Familiarity with IT infrastructure management tools (e.g., monitoring and management software).Leadership Skills: Strong leadership abilities and experience in managing cross-functional teams. Excellent communication and interpersonal skills to interact with non-technical stakeholders. Strong decision-making and problem-solving skills.

Certifications: Relevant IT certifications (e.g., CompTIA Network+, Microsoft Certified Systems Administrator (MCSA), Cisco Certified Network Associate (CCNA)).