Technical Product Analyst II Advanced Support & Escalations

Deluxe is seeking a mid-level Help Desk/Customer Service professional to provide technical support for Deluxe software to external and internal customers. You will log, track, and resolve cases, escalate as needed, and communicate clearly throughout the ticket lifecycle. The role emphasizes independent work, solid product knowledge, adherence to SLAs, and mentoring colleagues. A strong background in IT and Windows environments is preferred.