Client Service Representative & Data Entry

Core Responsibilities: Client Communication & Order Management Manage incoming calls, emails, and digital orders Enter and update catering orders with accuracy and speed Communicate professionally with corporate and high-end clients Handle time-sensitive requests and last-minute changes Operations & Logistics Coordination Coordinate order execution between clients, kitchens, and drivers Monitor timelines to ensure on-time and accurate delivery Adjust logistics in real-time to solve issues quickly Arrange alternative delivery solutions when needed (rideshare, partners)Vendor & Product Coordination Assist with sourcing and ordering specialty products Coordinate out-of-network catering requests Support operational flow during high-volume periods Team Collaboration Work closely with kitchen teams and logistics coordinators Communicate updates, changes, and priorities clearly Maintain accuracy and accountability across all orders Required Strong verbal and written communication skills Professional phone skills with the ability to confidently handle inbound and outbound calls Computer proficiency with the ability to work across multiple systems, screens, and applications simultaneously High attention to detail and organization Ability to multitask in a fast-paced, time-sensitive environment Strong problem-solving skills with a sense of urgency Dependable, accountable, and consistent with assigned shift Ability to maintain professionalism when handling high-pressure situations Must be comfortable working on a computer for the majority of the shift while managing multiple tasks in real time. Preferred Experience in customer service, call center, or administrative roles Hospitality, catering, logistics, or operations experience Experience handling high-volume phone and email communication Familiarity with Microsoft Office, email platforms, and order entry systems