Senior Support Operations Manager

Our Mission: Why Lighthouse? At Lighthouse, we're on a mission to revolutionize commercial strategy as hospitality's most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue. With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building softwarethey are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act. Lighthouse Values: Our Guiding LightWe are Lumineers. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment. Pursuit of Greatness: We're innovators who care deeply about our customers' success. Our team brings their best work, stays curious, and delivers excellence through attention to detail Meaningful Work Matters: We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward Elevate Each Other: We don't just work together - we grow together. What unites us is understanding each other as people and working toward shared goals We're more than just a workplace we're a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry's most exciting rocket-ship?

Job Details: Customer Operations United States - Denver, CO or Dallas, TXFull-Time Hybrid Compensation

Salary Range: $102,000.00 - $130,000.00

Equity: This role is eligible for our stock option plan

What You Will Do: Describe the role's primary purpose and responsibilities. This section should give candidates a clear understanding of what the job entails. 3-4 sentences Where You Will Have ImpactList the specific duties and responsibilities of the role. Use bullet points for easy readability.

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Diversity, Equity, Inclusion, and Belonging: Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter. Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!