Client Services

Schedule: Full-time Monday through Friday 8:30am - 5:30pmLocations: On-site, Norfolk, VA

About the Role: Are you a highly committed individual seeking a career in the legal industry? Our Front End Department offers a unique perspective into the firm and plays a critical role in its success and reputation. As one of the first points of contact for current and potential clients, you will help create a positive, welcoming experience through professionalism, empathy, and attention to detail. We are looking for someone who thrives in a fast-paced, team-oriented environment and is committed to providing exceptional client service. The ideal candidate is reliable, personable, an excellent communicator, and an empathetic, attentive listener who is comfortable handling a high volume of phone calls.

Key Responsibilities: Provide exceptional client service to current and potential clients, visitors, and referral sources with professionalism, warmth, and empathy. Manage incoming and outbound calls with accuracy, patience, and a positive phone presence. Collect, verify, and document client information while maintaining accurate, organized records. Communicate effectively with clients, referral sources, and team members to ensure timely follow-up and a positive client experience. Provide backup front desk coverage as needed, including greeting clients, visitors, and walk-ins and assisting with their needs. Balance multiple responsibilities in a fast-paced, team-oriented environment. Follow firm procedures and maintain confidentiality in all client interactions.

Qualifications: You must consider exceeding client expectations a priority. Excellent oral and written communication skills, including the ability to communicate potentially detailed and complex information to others. Ability to work independently and with a team. Ability to manage multiple priorities and adjust to changing priorities in a professional manner. Bilingual a plus! Why Rutter Mills? Rutter Mills LLP is a well-established and highly regarded personal injury firm with offices throughout Hampton Roads. Our Front End Department plays a vital role in the firm’s success and reputation, serving as the first point of contact for many current and potential clients. We are also committed to giving back to the community through partnerships with local nonprofits and youth sports organizations, contributing time, resources, and support to the communities we proudly serve. As our firm continues to grow, this role offers strong long-term career potential, including opportunities for professional development, increased responsibility, and advancement within the firm.