Technical Manager - Security

SPECIFIC DUTIES: Manage and support the overall configuration of each environment in coordination with SI and Vendor, including: user access status; data status; solution functional configuration (high level); integration solution status; monitoring SI and product vendor operational protocols and mitigation of identified issues; manage timing and procedures for software upgrades and configuration updates; monitor performance of the infrastructure hosting solution; oversee Service Level Agreement (SLA) metrics for SaaS operations and support/maintenance services. Manage and support the detail configuration of each environment aligned with program business, testing, and technical needs: functions-specific configuration and version; batch jobs supporting daily and other timing requirements; assisting in management of end user security; support on-going and new configuration tasks. Design and implement a cross-system monitoring solution, including Cloud SaaS vendor, legacy on-premises vendor solutions, EOTSS responsible services, and other tasks supporting the management of the end state business solution. Work with Commonwealth and BEST teams to implement, monitor status, and operational performance of connected Commonwealth integrated "touch points" appropriate for each environment, including: CIW (data warehouse), Single Sign-On (SSO), Mobius (reporting), Time Reporting System(s), PrintShop, MOVEit (file sharing tool); oversee and align typical operational support tasks such as data backups, application and network performance monitoring, and data. Provide regular written communications on: reporting environment status; coordination issues with CMW touchpoints, SI, product vendor, agencies, or others; regular status updates and status reports on the condition of each environment and its future plans. Ensure quality and effectiveness of operational documentation. Assist all phases and cycles of testing, including end-to-end testing, user acceptance testing, payroll parallel testing, and pre go-live operational solution testing. Assist execution of "tabletop" operational reviews of end-to-end go-live operational processes. Oversee on-going systems training for system administrators and operational support staff. Define protocols and tools to troubleshoot the system to maintain operational integrity and security. Coordinate efforts with SI and product vendor for upgrades and routine maintenance. Manage, oversee, and communicate the data refreshes into the various environments. Participate in the BEST Program Maintenance and Operations Workstream to enable the future state operational solution, including: advise on operational processes for business and IT; identify gaps in future state on-going operations; define regular/monthly maintenance functions; align CMW managed components with Workday solution; recommend procedures and organizational structures for day-to-day running of the new HR/Payroll solution; align with SI, product vendor and Commonwealth on roles and responsibilities for on-going systems maintenance, upgrades, defect fixes, and SLA reporting; recommend procedures and tools for SLA compliance, troubleshooting, patches, and escalations; recommend procedures for managing future upgrades; support program technical workstreams (data conversion, integration, security, data oversight); work with the BEST Risk and Compliance Lead on vendor data security monitoring procedures; align with CTR, BEST, and EOTSS on disaster recovery testing and documentation; work with the BEST Risk and Compliance Lead on end user security provisioning procedures and compliance requirements; participate in generating detailed operational procedures across multiple delivery partner environments and teams.

REQUIRED SKILLS: Experience in technical configurations, technologies, and processing environments in one or more projects of similar size and complexity to BEST Experience with system administration and monitoring for various application platforms, particularly SaaS delivery models Demonstrated experience leading root-cause analysis (RCA) document creation and working with other administrators or integration developers to drive resolution Experience with all phases of large program system implementation, including requirements definition; testing: unit, system, integration, parallel, user acceptance; go-live conversion; and post go-live ongoing operations Experience with LAN/WAN/VPN and remote network technologies and protocols (such as TCP/IP, HTTP, FTP, Ethernet), routers, hubs, and servers Experience learning new technologies and vendor solutions and applying past experience to understand complexity and risks quickly Excellent customer service attitude Demonstrated written and verbal communication and interpersonal skills Experience with Agile based operations Demonstrated ability to work across multiple operational delivery partners and ensure quality and compliance to enable a business solution Demonstrated experience working in a 24x7 operational environment and business solution MINIMUM ENTRANCE REQUIREMENTSBachelor's degree in computer science, system analysis or a related study, or equivalent experience Minimum of seven years of overall IT experience Minimum of at least one large application migration project Minimum of three years of experience in operations architecture or definition role Flexible work from home options available.