Operations Coordinator/Animal Services

Animal Services Shelter Operations Coordinator The purpose of this job is to plan, organize, and supervise the daily operations of the Animal Services shelter. Duties and responsibilities include, but are not limited to, supervising Animal Caretakers and assigned workers; ensuring animals receive proper daily care, sanitation, enrichment, and health monitoring; managing shelter population and length of stay; overseeing intake, stray hold, reclaim, and kennel procedures; maintaining the shelter facility, supplies, and records; ensuring compliance with the Georgia Animal Protection Act, Georgia Department of Agriculture rules, and ACC Code Chapter 4; and performing other duties as assigned. The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Staff Supervision and Training Supervises, trains and evaluates assigned staff handling all employee concerns, directing work assignments, and counseling and disciplining employees when necessary. Plans, assigns, and supervises the work of Animal Caretakers and inmate workers; prepares work schedules to provide shelter coverage seven days a week. Participates in the selection and onboarding of staff; provides, tracks, and documents training; coaches and mentors staff; prepares performance evaluations; and recommends and carries out disciplinary action in accordance with the ACC Personnel System. Reviews work in progress and gives staff timely feedback to correct errors that affect animal care or customer service. Develops, updates, and implements shelter Standard Operating Procedures and training materials for animal care, handling, sanitation, and the proper use of equipment. Animal Care and Health Ensures that animals receive proper daily care, feeding, handling, sanitation, and enrichment in accordance with department procedures and Georgia Department of Agriculture standards. Conducts daily walkthroughs of animal areas to detect signs of illness, injury, or stress, and coordinates with the Animal Health Technician and veterinarian so that animals receive timely vaccinations, treatment, and care. Ensures that sanitation, disease control, isolation, and quarantine procedures are followed, including rabies observation and bite quarantine holds. Performs and oversees humane euthanasia in accordance with O.C.G.A. § 4-11-5.1 and department policy; ensures that controlled substances are secured, handled, and documented as required by state and federal law; and ensures the proper handling and disposal of remains. Shelter Population and Operations Manages shelter population and pathway flow by monitoring daily census, kennel capacity, and length of stay, and works with the Outcome Coordinator and Foster Coordinator to move animals to adoption, return to owner, rescue, transfer, and foster. Oversees intake, stray hold, and owner reclaim procedures in accordance with ACC Code §§ 4-1-17 through 4-1-21.Participates in the evaluation of animals for placement based on health, behavior, and temperament. Ensures that staff pursue all available means of identifying and reuniting lost animals with their owners, including microchip scanning and lost and found reports, and that tracing efforts are documented. Facility, Inventory, and Safety Oversees the maintenance, cleaning, and upkeep of the shelter facility and grounds, and reports repair needs to the appropriate ACC departments. Manages inventory of food, sanitation, and kennel supplies; researches cost-effective alternatives; and assists in preparing the shelter operating budget. Promotes and enforces safety procedures; investigates staff injuries, animal bites, and accidents; reviews reports for gaps in training or procedure; and takes immediate action to correct unsafe conditions. Coordinates shelter activities during emergencies and disasters in collaboration with the Director and partner agencies. Records, Reporting, and Public Service Ensures that animal records in the shelter database are accurate and complete, and compiles statistical and operational reports for the Director, including intake and outcome data required by the Georgia Department of Agriculture. Responds to the most complex customer complaints and inquiries regarding sheltered animals, applicable ordinances, and department policies. Coordinates with the Field Supervisor, Outcome Coordinator, volunteers, partner animal welfare organizations, and other ACC departments to support shelter operations. Performs the duties of Animal Caretaker as needed. Performs other duties as assigned.