Quality Technician II

Quality Technician IISupport the Complaint Investigation Services (CIS) Laboratory by performing technical investigations of returned medical device complaints, documenting results, and supporting complaint handling activities in a compliant and timely manner. This position may also support decontamination operations, laboratory activities, and quality improvement initiatives based on business needs. Perform investigations, testing, and analysis of returned complaint products. Document findings and investigation results in applicable quality systems. Ensure product traceability and proper handling of returned products. Collaborate with Manufacturing, R&D, Quality, and Regulatory teams to support complaint trending, and risk reviews as needed. Maintain laboratory equipment, calibration records, and work areas. Assist with updates to procedures, work instructions, and process improvements. Maintain compliance with quality system, safety, and training requirements. Support product decontamination activities, including handling, processing, and documentation of returned products as required. Associate degree in a technical or scientific field, or equivalent combination of education and experience. Minimum 1 year of experience in Quality, Manufacturing, Laboratory Operations, Medical Devices, or a related field. Strong troubleshooting, documentation, and organizational skills. Ability to work independently in a regulated environment. Experience with complaint investigations, failure analysis, or laboratory testing. Knowledge of medical device quality systems and complaint handling processes. Experience with product decontamination, biohazard handling, or returned product processing. Educational background or hands-on experience in Electronics Technology and Mechanical Technology or related technical disciplines. Experience troubleshooting electromechanical or medical device products preferred.