Spa Director
hand stone massage facial spaTallahassee, FL
$55,000.00 - $60,000.00 per year
Apply now (opens in a new tab)Spa Director
L4
hand stone massage facial spaTallahassee, FLtoday
$55,000.00 - $60,000.00 per year
NOW HIRING:
SPA SALES MANAGER / RETAIL SALES MANAGER Full-Time | $55,000–$60,000 base + uncapped monthly bonus Hand & Stone Massage and Facial Spa — Hollywood, FL, Sunrise-Sawgrass, FL, or Weston, FL Nights and Weekends availability required
Lead a spa. Grow membership. Get paid for results.
Hand & Stone Massage and Facial Spa in Broward County is hiring a Spa Manager to own the spa’s performance — membership growth, sales, team, and daily operations.
This is a numbers job with a people job attached. You will own membership conversion, outbound calling, appointment volume, and retention, and you will build and coach the team that delivers them. If you like being on the floor during peak hours, reading your reports every morning, and holding people to a standard, you will do well here.
About Our Group We are a family-owned, three-location Hand & Stone franchise group in Broward County — Weston, Hollywood, and Sunrise-Sawgrass. You will work directly with the owner, and you will see your decisions show up in the numbers within a week. We are growing and we promote from within.
What You Will Own Membership and sales Membership conversion rate — your single most important metric
Outbound calling to prospects, missed calls, leads, and lapsed guests, done consistently and on a schedule. This is where most spas leave money on the table, and it is non-negotiable here.
Coaching the front desk team on consultations, objection handling, and closing
Retention, cancellation control, and net membership growth
Service, retail, enhancement, package, and gift card sales
Setting daily, weekly, and monthly goals — posting them and following up on them
Operations All daily spa operations, opening through closing
Scheduling, labor productivity, and payroll controls
Massage Therapist and Esthetician schedule utilization
Prebooking, repeat visit, and average ticket performance
Inventory, cash handling, cleanliness, and brand standards
Resolving guest concerns promptly and professionally
Team Recruit, interview, hire, onboard, and retain Spa Associates, Massage Therapists, and Estheticians
Recruit proactively, before staffing becomes an emergency
Train and coach front desk team members and emerging leaders
Address performance, attendance, and policy issues directly and promptly
Build a professional, accountable, sales-focused culture
What We Are Looking For:
3+ years of management experience in a sales-driven business
Membership-based business experience — Hand & Stone or Massage Envy strongly preferred; spa, fitness, wellness, or salon also considered
You have personally owned a conversion or membership number and can tell us what it was
Experience leading a team of 25–40+
Comfortable in reports and spreadsheets; you make decisions from data, not from feel
Strong coaching, accountability, and conflict-resolution skills
Bilingual English/Spanish preferred
Zenoti experience a strong plus
Available evenings, weekends, peak periods, and some holidays
Benefits Opportunity for advancement
Paid time off
Relocation bonus
Training & development
Wellness resources
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Employee discounts
Flexible schedule
Benefits:
Uncapped monthly performance bonus tied to membership conversion and appointment goals. Our structure pays on improvement, not just absolute results, so a strong operator earns from month one.
Paid time off
401(k) with employer matching
Complimentary massage or facial each month
Employee discounts on services and retail
Management training and ongoing leadership support
Growth opportunity across a multi-location group
Best fit for candidates who have been successful as a: Retail Store Manager, Assistant Store Manager, Sales Manager, Salon Manager, Spa Manager, Fitness Sales Manager, Membership Sales Manager, Customer Service Manager, Front Desk Manager, or Hospitality Manager.
Compensation:
$55,000.00 - $60,000.00 per year
At Hand and Stone, Opportunity Knocks.
Over 500 locations open across the U.S.
We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time…we can provide the perfect fit with FLEXIBLE schedules.
Hand & Stone’s focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you’ll see that for yourself.
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
Apply now (opens in a new tab)
Level
MidL4
Salary
$55,000.00 - $60,000.00 per year
Location
Tallahassee, FL
Occupation
Spa Managers
Industry
Other Personal Care Services
Posted
today
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