Senior Director, Visitor Services & Experience

Phlvisitorcenter in Philadelphia seeks an Associate Vice President, Visitor Services & Experience to lead a network of visitor centers and pop-ups. You will manage a team of 5+ managers and 30+ staff and volunteers, delivering welcoming, memorable experiences for visitors and city partners across multiple locations. You will implement staffing, training, and engagement strategies while maintaining standards and fostering an inclusive, high-performance culture across the organization's venues.