Technical Consultant

Job Description Principal Duties and Responsibilities: Assists internal business stakeholders with definition of functional requirements and maps them to application capabilities to achieve optimal functional and technical designDevelops, configures and implements functionality that conforms to customer requirements and design specificationsDevelops and maintains high-level of technical mastery on Certain platform and keeps up to date on the application releases and patchesDocuments work in clear and effective mannerDemonstrates and actively promotes an understanding and commitment to the mission of Certain through performing behaviors consistent with the organization's valuesSupports and conducts self in a manner consistent with professional service expectationsCapture and provide input to Product Management for product enhancements Qualifications Skills, Knowledge and Competencies: Thrives in a start-up environmentVery organized; ability to self-direct, multi-task, prioritize projects/deliverables, and ad hearing to deliverable deadlinesGeneral understanding and exposure to API integrations and web servicesExperience with Dreamweaver, InDesign, Photoshop, Fireworks or Paint Shop ProHas experience with SaaS solutions configurationPassionate about learning new technologiesCreative and capable of deriving the best possible configuration solutions for a given requirementPassionate about helping Certain and its customers be successfulExcellent customer satisfaction skills and a positive attitudeExcellent written and oral communication skills Background andExperience: Bachelor's Degree in computer science, IS, IT or similar technology field 1-2 years experience with SaaS application configuration in CRM, Marketing Automation or events