Overview:
As a Property Technology Solutions Manager, you drive the onboarding and governance of hotel operations systems, coordinating cross-functional reviews and vendor inputs to ensure secure, compliant, and ready-to-deploy solutions. You’ll work within Hilton’s in-house Technology team to align technology with hospitality operations and vendor management. Your impact spans network, security, privacy, and lifecycle activities, enabling scalable, high-quality deployments. This role offers hands-on collaboration across global teams and a chance to shape technology-enabled guest experiences. Compensation / Benefits Incredible travel perks – discounted stays through Go Hilton Employee stock purchase program (ESPP) with 15% discount Paid parental leave Caregiving concierge services Mental health resources and EAP Generous PTO and health/welfare benefits
Responsibilities:
Coordinate third-party hotel system onboarding requests across Consultation, Fast Track, and Full Onboarding pathways while ensuring adherence to Hilton standards Gather and coordinate vendor inputs for onboarding reviews, including network diagrams, security/privacy assessments, accessibility, and contracting docs Maintain onboarding plans, decision records, risks, dependencies, and approved-solution information for visibility and traceability Track onboarding, operational-readiness, and lifecycle activities (gaps, updates, vendor reviews, retirement/offboarding) Lead local Consultation reviews and Fast Track reviews, escalating to Full Onboarding when needed Maintain implementation guides, comparison materials, process/workflow records, and lifecycle communications Collaborate with Intake & Strategy, Global Network Engineering, Global Information Security, Privacy, Accessibility, Software Engineering, Operations, and Field IT to align readiness Work with vendor partners to obtain technical, security, privacy, accessibility, contracting, and lifecycle docs and communicate decisions to stakeholders
Key requirements:
Five years of professional work experience in technology or a related field Four years of experience with hospitality operations systems Three years of experience coordinating technology onboarding, project/process management, or governance workflows Three years of vendor management, product support, or application lifecycle management experience Experience applying network architecture, cybersecurity, privacy, accessibility, and system integration concepts to technology reviews Hybrid role requiring proximity to McLean, Dallas, or Memphis offices and up to 10% travel Cross-functional collaboration Stakeholder communication Organizational and documentation discipline Network architecture Cyber security Privacy