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Customer Experience Supervisor

L5

virtual vocationsNew York, NY3 days ago

Occupations

First-Line Supervisors of Personal Service WorkersFirst-Line Supervisors of Passenger AttendantsFirst-Line Supervisors of Office and Administrative Support Workers

Industries

Telemarketing Bureaus and Other Contact CentersAll Other Insurance Related ActivitiesServices for the Elderly and Persons with Disabilities
To enhance customer satisfaction goals, the full-time remote Customer Experience Supervisor will supervise and develop customer service staff, monitor departmental performance, and implement process improvements while ensuring effective communication and collaboration across teams.
Key responsibilities: Supervise and evaluate customer service staff to meet customer satisfaction goals Monitor unit performance and ensure timely processing to maintain departmental standards Recommend and implement procedural changes to improve service quality for internal and external customersRequired qualificationsBachelor's degree in a related field or equivalent experience Minimum of 2 years of leadership experience in a business-related environment Strong organizational and project management skills Ability to analyze work processes and recommend improvements for efficiency General knowledge of call center technology and servicing channels is desired, but not required
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Apply now (opens in a new tab)

Level

SeniorL5

Location

New York, NY

Occupation

First-Line Supervisors of Personal Service Workers

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

3 days ago

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