ITIL/ITSM Coordinator

Posted: 2026-03-13

Location: Chicago, IL; Dallas, TX

Salary: USD 60-65 / Hourly (C2C) | USD 60-65 / Hourly (1099)

Employment Type: 1099, C2CClient: Ness

Contact: Meghana Gorusu

Company: SRI Tech SolutionsITIL/ITSM Coordinator (Release Management)

Role Overview: We are seeking 5 highly driven Incident / Problem / Change / Release Coordinators to join our growing Service Operations team. This role is critical to ensuring operational stability across enterprise platforms. The selected candidates will take full ownership of incidents — from triage through resolutions, coordinating across technical teams to drive timely fixes, minimize business impact, and ensure structured governance across ITIL processes. If you are someone who thrives in high-visibility, high-accountability environments and can drive issues to closure with urgency and structure — we want to talk to you