Foundry Support Operations Engineer

Job TitleJob Responsibilities Handle customer inquiries through our ticketing system to maximize the outcomes of our deployed products and workflows across all commercial customers from small-scale start-ups to large enterprises. Collaborate with product engineers, implementation teams and other enablement engineers to root cause and fix problems. Identify and resolve technical issues by reproducing client-reported problems and employing a systematic approach to troubleshooting Develop a deep understanding of Foundry applications Keep Foundry training materials updated with latest product changes. Operate and build tooling and infrastructure to scale customer enablement. Essential SkillsStrong operational skills: Proven ability to manage high-volume workflows with attention to detail and systematic prioritization Enablement mindset: Genuine passion for driving and improving customer support operations and maintaining training materials. Learning & Growth: Ability and willingness to quickly familiarize oneself with Foundry & AIP and project-specific workflows. Independence: Ability to work independently, making decisions with minimal supervision. Communication: Excellent English writing and communication skills, with the ability to engage with both technical and non-technical users on complex, sensitive topics. Adaptive: Comfort in navigating a fast-paced environment with dynamic objectives and user iteration. What We Value Experience providing customer support, including troubleshooting and debugging issues, preferably on complex, technical software platforms. Experience working with analytical software platforms, using large-scale data to solve valuable business problems, in any industry or subject area. Track record of improving support processes and scaling operations Proficiency with SQL, PySpark, Java, TypeScript/JavaScript, or similar Background in Computer Science, Engineering, Information Systems, or other technical field.