Dispatch Administrative Assistant

Responsibilities: Schedule and dispatch drivers for pickups and deliveries, keeping customers informed and routes efficient. Communicate with drivers throughout the day and adjust schedules as operational needs change. Monitor vehicle movements and GPS activity, and report routing or vehicle-use concerns to management. Prepare the next morning’s pickups before the end of the workday. Answer calls, respond to customer inquiries, and follow up on leads and service requests. Maintain accurate customer information, lead statuses, dispatch records, and vehicle paperwork. Process vehicles through ADD, assign stock numbers, and complete required vehicle reports. Maintain driver qualification files, fleet records, inspection and maintenance records, and DOT documentation. Track renewal dates and help keep records ready for audits and inspections. Support the headquarters office with supplies, correspondence, filing, visitors, and other administrative needs. Assist management with special projects and improvements to office and transportation processes. Protect confidential company, employee, and customer information.