IT Support Specialist

IT Support Specialist At Vireo, we're growing something bigger than a business. With roughly 4,500 team members, over 1 million square feet of cultivation space, and more than 170 dispensaries across 10+ states, we're one of the fastest-growing platforms in the industry. The best part is that we're just getting started. What sets us apart isn't just our footprint. It's our people. From cultivation and manufacturing to retail, corporate operations, and our expanding agribusiness ventures, every role here plays a real part in shaping where this industry goes next. We look for people with drive, a positive attitude, and a genuine desire to make a difference and in return, we offer real opportunities to grow, contribute, and make an impact. We're also proud to be one of the most diverse and inclusive workplaces in cannabis. Our culture is built on collaboration, respect, and continuous improvement. This shows in how we support each other, engage with our communities, and celebrate wins together. If you're ready to turn your passion into a career, we'd love to have you on the team. Let's grow the future together. What the Role Is AboutThe IT Support Specialist will take ownership of customer issues reported and see problems through resolution. (S)he will research, diagnose, troubleshoot, and identify solutions to resolve customer issues. Follow standard procedures for properly escalating unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers. Ensure proper recording and closure of all issues. Documenting troubleshooting and problem resolution steps, creating knowledge base articles when appropriate for routine issues. Be familiar with regulatory & security standards, best practices, and company requirements. What Impact You'll Make Diagnose, troubleshoot, and resolve complex hardware, software, network, and application issues. Support end-user devices including desktops, laptops, mobile devices, printers, and peripherals. Focus on Azure and Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, AD, DC, Servers) Administrate and provides Level 1 and 2 support for incidents (problem/issues) or service requests related to Office 365 suite (Office Apps, SharePoint/OneDrive, Teams, User Administration, Azure, AD, DC, Servers) Identify and resolve network issues across network/voice domains. Develop standard operating procedures and baseline network monitoring standards. Support network transport (LAN / WAN), service delivery (Voice / Data / Collaboration) Identify and resolve system and OS-level issues within Vireo's IT environment Define and document best practices and strategies regarding application deployment and infrastructure maintenance Be familiar with documentation for assigned technology, configuration standards, and infrastructure architecture Participate in upgrade projects and installation activities for new hardware and software components What You're Capable OfSolid understanding of IT service management and incident handling. Strong troubleshooting and problem-solving skills. Working knowledge of: Windows, Android and macOS operating systems Entra ID, Active Directory and Group Policy, SSO.Microsoft 365 (Exchange, Teams, OneDrive, SharePoint) Networking fundamentals (TCP/IP, DNS, DHCP, VPN)RMM and patching tools. MDMs such as Intunes, JAMF.POS systems Surveillance systemsE-commerce platforms Application SupportISP and telecom management Ability to prioritize tasks and manage multiple issues simultaneously. Excellent verbal and written communication skills. Strong customer service orientation and attention to detail. This role requires you to live within commutable distance to MD location. It will require 60-70% travel weekly. Physical Demands Sit Rarely 1–2 hours Stand Continuously 1–8 hours Walk Continuously 2–8 hours Balance Frequently 34–66%Bend Occasionally 1–33%Climb (2–6 ft) Occasionally 1–33%Crawl Occasionally 1–33%Crouch/Squat Occasionally 1–33%Kneel Occasionally 1–33%Reach (forward & overhead) Frequently 34–66%Twist (45 degrees at waist) Occasionally 1–33%Lifting/Carrying 0–10 lbs. Occasionally 1–33%11–25 lbs. Occasionally 1–33%26–50 lbs. Occasionally 1–33%51–100 lbs. Never 0%What You've Accomplished Typically requires a BS or equivalent combination of education and related experience.

Medical, dental, vision, and life insurance on the first of the month after you begin employment Competitive additional benefits including HSA, FSA, Dependable Care, EAP services, etc.15 Days of accrued PTO in addition to 2 Wellness Days & Volunteer Hours that will increase with tenure 401k program with an employer match after six months of employment Why Choose Vireo? Life's too short to work somewhere that doesn't ignite your passion. The cannabis industry is fast-paced, innovative, and full of opportunity—where science meets creativity, and wellness meets culture. At Vireo Health, we're pioneering the future of cannabis with a team that's as dynamic as the industry itself. Here, you'll find a workplace that's collaborative, inclusive, and driven by HEART and purpose, where your work has a real impact on people's lives. Whether you're cultivating the highest-quality plants, crafting cutting-edge products, or shaping unforgettable customer experiences, you'll be part of something bigger. If you're looking for a career that's exciting, meaningful, and full of growth, let's build the future of cannabis together. A Growing Industry: Work at the leading tech company in the cannabis industry and help shape the future Passionate Culture: Join a team that truly cares about the plant, the people, and the purpose behind what we do Employee Perks: Enjoy competitive pay and benefits, paid time off, and employee discounts Making an Impact: We're committed to education, sustainability, and giving back to the communities we serve.