CX Tech Lead - AI Automation & Integrations

Polymarket is seeking a head of CX tech to own the end-to-end CX stack, from ticketing to AI automation, and to own vendor relationships. You will shape roadmaps, write specs, and drive rollouts across Engineering, Operations, and product teams. The role focuses on scaling support asPolymarket grows, balancing immediate, practical improvements with long-term strategic investments. Strong PM, API, and AI experience are essential.