SLA Analyst
virtual vocationsDenver, CO
SLA Analyst
L5
virtual vocationsDenver, COtoday
Industries
Other Management Consulting ServicesAdministrative Management and General Management Consulting ServicesComputer Systems Design ServicesSupporting the development and continuous improvement of Service Level Agreements (SLAs), the contract SLA Analyst will coordinate with functional teams to define measurement methodologies and ensure accurate performance reporting, primarily working remotely after an initial on-site training period in Albany, NY.
Key Responsibilities:
Define and document SLA measurement methodologies, including data sources and reporting requirements
Assess reliability of proposed SLA requirements and identify necessary system changes for measurement
Facilitate meetings and support ongoing performance analysis and validation of SLAs
Required Qualifications:
Bachelor's degree or equivalent combination of education and relevant experience
Minimum of six years of relevant professional experience
Experience in project coordination, management, or data analysis
Proven ability in developing and managing Service Level Agreements (SLAs)
Strong organizational skills and proficiency with Microsoft Excel and data analysis tools
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Level
SeniorL5
Location
Denver, CO
Occupation
Management Analysts
Industry
Other Management Consulting Services
Posted
today
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