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Assistant General Manager

L4

ramen tatsuyaHouston, TX2 days ago

Occupations

Food Service ManagersGeneral and Operations ManagersFirst-Line Supervisors of Food Preparation and Serving Workers

Industries

Full-Service RestaurantsLimited-Service RestaurantsCafeterias, Grill Buffets, and Buffets
Join Our Team at Ramen Tatsu-Ya in Houston!
Perks Include:
  • Flexible Scheduling
  • Paid On-the-Job Training
  • Advancement Opportunities (promotions from within)
  • Free Meals During Shifts
  • Employee Referral Rewards (50% on first paycheck, 50% on second paycheck)
  • Discounts offered at all Tatsu-Ya locations
Benefits:
  • Paid Time Off for salaried employees
  • Sick Time Off for full-time employees
  • Medical, Dental, and Vision Insurance (based on hours worked)
At Ramen Tatsu-Ya, we deliver exceptional dining experiences through outstanding service, high-quality food, and a welcoming atmosphere. We seek an experienced Assistant General Manager to lead our team and ensure smooth operations. If you are a strategic leader with a passion for excellence and a proven management track record, we want to hear from you!
Job Description: As the Assistant General Manager, you will oversee all aspects of restaurant operations, including financial management, staff development, guest satisfaction, and facility maintenance.
Your role will include: Financial Management: Review Financial Reports: Analyze weekly numbers from daily reports to assess financial performance and identify areas for improvement. P&L Understanding: Maintain a general understanding of the Profit & Loss statement, including budgeting, labor cost management, and inventory counts. Budget Management: Oversee budgeting processes and manage labor costs, inventory, and repair & maintenance budgets.
Administrative Duties:
  • Marketing Content: Approve marketing content to ensure brand consistency and effective promotion.
  • Payroll Management: Oversee payroll processes, including time entries, edits, and draft approvals.
  • Departmental Communication: Manage communication with staff through email, Slack, and text, and handle disciplinary actions as needed.
  • Guest and Employee Incidents: Address and resolve guest and employee incidents professionally.
  • Coaching and Mentoring: Provide coaching and mentoring to staff, focusing on leadership development and growth plans.
  • Performance Evaluations: Complete staff performance evaluations for promotions, raises, and annual reviews.
  • Guest Satisfaction: Monitor guest satisfaction through various channels (e.g., Google reviews, info line, DoorDash) and address any feedback.
  • Vendor Management: Maintain thorough knowledge of the master contact sheet for vendors and facilities.
  • People Management:
  • Onboarding and Recruiting: Oversee the onboarding, recruiting, and retention of staff, ensuring a smooth hiring process.
  • Orientation and Training: Facilitate orientation and training for all new hires, ensuring they understand their roles and responsibilities.
  • Internal Growth: Promote internal growth by encouraging cross-training and providing information about growth opportunities.
  • Employee Incentives: Implement creative ways to motivate staff and reward excellent performance.
  • Product Management:
  • Recipe and Presentation Standards: Familiarize yourself with recipes, plate presentation, and set high standards for food quality.
  • Procurement Management: Ensure all changes in purchases go through the procurement department and maintain healthy vendor relationships.
Hospitality: FOH Staff Training: Ensure all front-of-house staff are properly trained, setting high expectations for service and creating a welcoming environment. Guest Services: Engage with guests through table touches, upselling items, and retaining returning guests. Overall Cleanliness: Maintain overall restaurant cleanliness, ensuring a clean and inviting atmosphere. Facilities Management: Health Inspection Compliance: Ensure the restaurant passes health inspections and addresses any issues promptly. Facilities Communication: Coordinate with the facilities department on repairs and maintenance, and manage equipment purchases through procurement. Exterior Maintenance: Oversee landscaping, exterior cleanliness, and functionality of exterior elements like speakers. Depreciation Management: Understand and manage equipment depreciation, opting for repairs or replacements as needed.
Qualifications and Skills:
  • Proven experience as an Assistant General Manager or in a similar management role within the hospitality industry
  • Strong financial management skills, including P&L oversight, budgeting, and inventory control
  • Excellent leadership abilities with a focus on coaching and mentoring
  • Skilled in managing staff performance and implementing effective training programs
  • Exceptional guest service skills with a commitment to upholding high standards
  • Knowledge of facilities management and maintenance procedures
  • Strong communication skills and the ability to manage departmental and vendor relationships effectively
Requirements: 18+ years old. Valid food manager's and TABC certificates. Previous management experience. Ability to work in a fast-paced environment, lift 25-50 lbs, and stand for prolonged periods. If you are a strategic leader with a passion for excellence in hospitality, apply to join our team!
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Level

MidL4

Location

Houston, TX

Occupation

Food Service Managers

Industry

Full-Service Restaurants

Posted

2 days ago

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