Senior Solution Architect/Solution Consulting Director (Field Service)
salesforceChicago, IL
Senior Solution Architect/Solution Consulting Director (Field Service)
L7
Occupations
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelComputer Systems Engineers/ArchitectsComputer Systems AnalystsIndustries
Computer Systems Design ServicesAdministrative Management and General Management Consulting ServicesCustom Computer Programming ServicesOverview:
You will lead and shape complex enterprise engagements as trusted advisors, delivering customer ROI through strategic architectures and cross-functional collaboration. In this role, you’ll partner with Customer Success and Product teams to maximize value, navigate multi-stakeholder scenarios, and drive scalable, end-to-end solutions. The work blends hands-on solution design with leadership across workstreams, guiding customers from vision to implementation. This role offers impact at scale within a market-leading AI CRM environment. Compensation / Benefits medical, dental, vision mental health support paid parental leave life and disability insurance 401(k) employee stock purchasing program
Responsibilities:
Lead one or more workstreams in large, multi-cloud engagements Co-create and drive the solution vision with customers Facilitate discussions, remove roadblocks, and achieve customer acceptance Analyze issues, identify root causes, and design corrective actions Engage with customer product owners and technical teams to craft comprehensive solutions Ensure adherence to Professional Services Methodology and best practices Collaborate with Customer Success and Product teams to maximize value objectives Contribute to thought leadership and external/community knowledge sharing Scope and direct program vision, strategies, and documentation to enable scalable technology deployment Own risk identification and ensure resolution to keep programs on track
Key requirements:
10+ years of experience for Senior Solution Architect; 12+ years for Solution Consulting Director Led multiple large engagements across fields like Field Service Management or Field Service/Operations Advanced industry knowledge for Salesforce implementations in relevant domains Extensive Salesforce configuration and customization experience Expert in defining architecture landscapes and delivering end-to-end solutions Experience leading discovery, requirements, user stories, and detailed designs Proficient in documenting processes and creating system designs (UML, flow diagrams) Strong presentation and communication skills across stakeholder levels including C-suite Team player with enterprise-scale delivery experience and cross-workstream coordination Leadership experience and track record of internal process improvements Preferred: agile delivery, customer/partner success storytelling, Salesforce certifications strong communication (written and verbal) effective storytelling and presentation collaborative mindset Salesforce platform configuration and customization multi-cloud / multi-workstream program leadership business process modeling and design tools (UML, sequence diagrams, process flow diagrams)
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Level
ManagerL7
Location
Chicago, IL
Occupation
Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel
Industry
Computer Systems Design Services
Posted
today
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