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WAH Customer Service Agent

L3

canada provincewide workathome positions remoteDenver, COyesterday

Occupations

Customer Service RepresentativesReceptionists and Information ClerksOffice Clerks, General

Industries

Telemarketing Bureaus and Other Contact CentersTelephone Answering ServicesTemporary Help Services
Work-at-Home Customer Service AgentMCI is one of the fastest-growing tech-enabled businesses services companies in the US, delivering Customer Experience (CX), Business Process Outsourcing (BPO) and technology solutions across multiple industries and countries worldwide. Our team use people, technology and innovation to help organizations improve customer experience and business performance. We are hiring Work-at-Home (WAH) Customer Service Agents to provide friendly and efficient support to customers from a remote location. This role is perfect for individuals who are empathetic, patient, and enjoy solving problems while working independently. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
Key Responsibilities: Respond to customer inquiries via phone, email, or chat. Provide accurate information about products, services, and policies. Resolve customer complaints and escalate issues when necessary. Maintain detailed records of customer interactions. Meet performance metrics including response time and customer satisfaction.
Candidate Qualifications: All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years or older. High school diploma or equivalent required. Previous customer service or call center experience preferred. Strong communication and interpersonal skills. Ability to work independently in a remote setting. Reliable internet connection and a quiet workspace.
Compensation Details: At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Health Benefits:
  • Full-time employees are eligible for supplemental health coverage through Blue Cross.
  • Life Insurance: Access life insurance options to safeguard your loved ones.
  • Supplemental Insurance: Accident and critical illness insurance
  • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training: Learn new skills while earning a paycheck.
  • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
  • Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your LifeMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
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Apply now (opens in a new tab)

Level

JuniorL3

Location

Denver, CO

Occupation

Customer Service Representatives

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

yesterday

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