CNC Field Service Engineer

Biesse America Inc., located in Charlotte, North Carolina, is part of Biesse, an international manufacturer headquartered in Pesaro, Italy. The company develops machinery, CNC machining centers, and integrated production systems for processing wood, glass, stone, metal, and advanced materials. Its portfolio includes automation, software, and technical support designed to help manufacturers improve precision, productivity, and efficiency. Biesse America supports customers across North America with advanced manufacturing technology and local service, providing a strong technical environment for professionals working with CNC equipment. Our Commitment to Your Success: Prioritized hands-on field training along with online modules Mentorship Program Teaming up with Sr. Field Technicians Team to coordinate all facets of your travel Compensation & Benefits Package: Competitive Base Pay + Overtime Portal to Portal travel pay Per diem Travel Points – All points accumulated from hotel and airline bookings are yours Rental car provided Great benefits package (Medical, Dental, Vision)401k with company match Laptop, Cell Phone & Tools provided What You’ll Bring to the Table: Nationwide Travel: Willingness to work in a role requiring 100% travel to customer manufacturing facilities across the country, providing hands-on CNC service and support. Installation and Commissioning: Ability to install, set up, and commission CNC machinery at customer facilities. Troubleshooting and Repair: Proficiency in diagnosing and resolving mechanical, electrical, and CNC control faults. Technical Support and Training: Experience training customers on machine operation and routine care. Preventive Maintenance: Skilled in performing scheduled maintenance to maximize machine uptime and reliability. Customer Service and Communication: Ability to explain technical information clearly, manage expectations, and build long-term customer relationships. Technical Documentation: Ability to interpret technical drawings, electrical schematics, and service manuals, and maintain accurate service records.