CNC Field Service Technician

Location: Midwest preferred, near a major airport

Compensation: Approximately $35/hour initially; open to discussion based on qualifications

The opportunity: Haffner Machinery North America is seeking an experienced technician to install, calibrate, troubleshoot, and service CNC production machinery at customer facilities, primarily across the central and western United States. This opportunity suits someone who enjoys hands-on technical work, travel, and ownership of their assignments. You will represent Haffner directly with customers, coordinate your onsite work, and train the people who operate and maintain the equipment. Prior window and door industry experience is helpful but not required. We are interested in transferable experience with CNC machinery, automated production equipment, precision equipment, or comparable technical systems. How the work is organized Haffner prepares and tests machines at its Montreal facility before shipment to customers. This includes calibration, software and program loading, running parts, and customer factory acceptance testing. The field technician generally joins the process at the customer site, coordinating arrival with the equipment shipment and completing installation, final calibration, operational verification, and customer training. A typical installation takes approximately two weeks. Travel varies with customer demand. There may be several weeks between assignments, followed by two consecutive weeks onsite. Some assignments require weekend work or training to accommodate customer operations. Between customer assignments, you will have considerable latitude in organizing your ongoing technical development through manuals, online tutorials, and other training. The expectation is at least 40 billable hours per week, including assigned training during quieter periods. Initial equipment training takes place in Montreal. Additional training or occasional factory acceptance support may also require travel there. A future trip to Turkey is possible.

Responsibilities: Coordinate with customers before arrival to confirm schedules, site access, safety requirements, equipment readiness, and other installation needs. Install, set up, align, and calibrate machinery using drawings, specifications, and precision measuring tools. Run test parts, evaluate dimensional accuracy, make adjustments, and verify repeatable performance. Diagnose and resolve electrical, mechanical, pneumatic, and machine-control issues, involving Haffner technical support when needed. Perform repairs and maintenance, then verify safe and effective operation. Train customer operators and maintenance personnel on operation, routine care, troubleshooting, and recovery. Manage onsite priorities, tools, documentation, and follow-up items. Keep customers and Haffner informed of progress, problems, and next steps. Prepare accurate service reports and records of time and expenses. Continue learning Haffner equipment between assignments. There may also be opportunities to support regional trade shows or equipment demonstrations. The scope will be discussed during the interview process.