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Customer Solutions Supervisor

L4

virtual vocationsDenver, CO3 days ago

Occupations

First-Line Supervisors of Office and Administrative Support WorkersFirst-Line Supervisors of Personal Service WorkersFirst-Line Supervisors of Non-Retail Sales Workers

Industries

Custom Computer Programming ServicesComputer Systems Design ServicesTelemarketing Bureaus and Other Contact Centers
Leading a team of resolution specialists, the full-time Customer Solutions Supervisor will oversee daily operations, manage escalated customer issues, and drive quality service delivery in a remote environment.
Key responsibilities: Supervise the performance of customer resolution staff and conduct team huddles to share priorities and service goals Act as the primary escalation contact for complex customer issues, ensuring consistent resolution strategies Monitor service levels and KPIs, producing performance reports and recommending process improvements
Required qualifications: Proven experience in a call center or customer support environment with direct involvement in issue resolution Previous leadership or supervisory experience strongly preferred Strong expertise in service recovery principles and root-cause analysis Demonstrated ability to manage high-level escalations with professionalism and empathy Proficiency with CRM platforms and workforce or case-management tools
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Apply now (opens in a new tab)

Level

MidL4

Location

Denver, CO

Occupation

First-Line Supervisors of Office and Administrative Support Workers

Industry

Custom Computer Programming Services

Posted

3 days ago

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