Customer Experience Supervisor
virtual vocationsDenver, CO
Customer Experience Supervisor
L5
virtual vocationsDenver, COtoday
Occupations
First-Line Supervisors of Personal Service WorkersFirst-Line Supervisors of Passenger AttendantsFirst-Line Supervisors of Office and Administrative Support WorkersIndustries
Telemarketing Bureaus and Other Contact CentersAll Other Insurance Related ActivitiesDirect Health and Medical Insurance CarriersTo enhance customer satisfaction goals, the full-time remote Customer Experience Supervisor will supervise and develop customer service staff, monitor departmental performance, and implement process improvements while ensuring effective communication and collaboration across teams.
Key responsibilities:
Supervise and evaluate customer service staff to meet customer satisfaction goals
Monitor unit performance and ensure timely processing to maintain departmental standards
Recommend and implement procedural changes to improve service quality for internal and external customers
Required qualifications:
Bachelor's degree in a related field or equivalent experience
Minimum of 2 years of leadership experience in a business-related environment
Strong organizational and project management skills
Ability to analyze work processes and recommend improvements for efficiency
General knowledge of call center technology and servicing channels is desired, but not required
Apply now (opens in a new tab)
Level
SeniorL5
Location
Denver, CO
Occupation
First-Line Supervisors of Personal Service Workers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
today
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