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Telecom Customer Success Coordinator

L3

unity communicationsEast Boston, MAyesterday

Occupations

Customer Service RepresentativesTelecommunications Engineering SpecialistsTelecommunications Equipment Installers and Repairers, Except Line Installers

Industries

Telemarketing Bureaus and Other Contact CentersAll Other TelecommunicationsTelecommunications Resellers
Job description
Location: Remote (US BASED)
Schedule Monday – Friday8:00 AM – 5:00 PM (MST)
About the Role: Unity Communications is seeking a Telecom Customer Success Coordinator to support business wireless operations across U.S. telecom carriers. This role is ideal for someone who is highly organized, customer-focused, and enjoys working in a fast-paced environment where accuracy and efficiency are essential.
Responsibilities:
  • Process new wireless activations, upgrades, and account modifications.
  • Support telecom sales teams with customer account setup and order processing.
  • Manage device orders, exchanges, returns, and customer requests.
  • Handle billing inquiries and customer escalations.
  • Maintain accurate documentation and service tickets.
  • Ensure all tasks are completed within established Service Level Agreements (SLAs).Qualification
  • High School Diploma or GED.1–2 years of experience in Order Processing, Customer Service, Telecom Support, or related roles.
  • Strong Microsoft Office and computer skills.
  • Excellent communication, organization, and problem-solving abilities.
  • Ability to work independently and manage multiple priorities.
Benefits:
  • Competitive salary
  • Remote work
  • Monday through Friday schedule
  • Career development opportunities
  • Collaborative work environment
If you meet the qualifications and are ready to join a growing team, we'd love to hear from you. Apply through this posting or, if you prefer, send your resume in English to: We look forward to receiving your application! High five! Your application is in. We’ve received your application and our team will review it carefully. You’ll hear from us soon if your profile matches what we’re looking for. In the meantime, feel free to explore our website and social media pages for latest updates! You've already applied for this job Thank you for your interest - we've already received your application, so this new submission can't be accepted. Your previous application is on file. If you need assistance or believe this is an error, please email us at
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Level

JuniorL3

Location

East Boston, MA

Occupation

Customer Service Representatives

Industry

Telemarketing Bureaus and Other Contact Centers

Posted

yesterday

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