Customer Success Coordinator - Implementation

Customer Success Coordinator - Implementation Customer & Solutions · Waltham, MA - Hybrid · Entry level This is a hands-on starter role in software onboarding. The person sets up customer accounts inside the platform, such as user groups, content layouts and workflows, and teaches customer admins how to run things afterward. A strong candidate has one or two years in customer service or technical support, learns software fast, keeps many small tasks organized, and can lead a live training call with confidence. How it fits the AI era AI tools can speed up routine parts of this work, like drafting training guides, summarizing project notes and suggesting setup templates. The human parts stay central: understanding what a customer team really needs, spotting mistakes before launch, and building trust with admins who are new to the product. The product itself includes AI role-play coaching, so customers will likely have fresh questions about adopting AI in their sales teams. How it builds AI experience Working at a company whose platform includes AI coaching and conversation intelligence means seeing how real sales teams set up and use these features. Someone in this role can learn how AI tools get configured, rolled out and explained to non-technical users. To build a head start, try an AI role-play or call review tool, and practice using AI assistants to draft step by step guides and project checklists. Worth showing Fast software learning Customer training sessions Project tracking and follow-through Salesforce or CRM familiarity This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role. About Allego Allego provides a revenue enablement platform unifying sales training, AI role-play coaching, content management, and conversation intelligence, per the company.