Member Services Representative

Responsibilities: Serve as a primary point of contact for members by phone and other communication channels. Answer questions regarding healthcare plans, benefits, available services, and general plan information. Assist members with locating healthcare providers and navigating their plan. Listen to member concerns and provide friendly, accurate, and timely assistance. Research questions and elevate more complex issues to the appropriate internal team. Document member interactions accurately in internal systems. Maintain knowledge of company policies, procedures, and services. Provide a high level of customer service while handling multiple inquiries in a fast-paced environment.

Qualifications: High school diploma or equivalent required. Bilingual (spanish) 3+ years of professional customer service experience preferred. Strong customer service mindset with a friendly, patient, and helpful personality. Excellent verbal and written communication skills. Strong problem-solving and critical-thinking abilities. Comfortable navigating computer systems and learning new software. Detail-oriented and able to manage multiple responsibilities. Dependable with a strong work ethic and consistent employment history. Insurance or healthcare experience is a plus, but not required. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.BenefitsInformation: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future (TM)