Guest Services & Reservations Specialist

Hyatt in Delaware seeks a Reservations Associate to handle reservation requests by phone, mail or fax and to process them promptly using the RESERVE system. You will check daily arrivals, manage waitlists, and communicate with hotel staff to ensure accurate information. The role emphasizes sales awareness, strong product knowledge, and maintaining positive guest and colleague relationships. You will also forecast reservations, handle inquiries and adhere to credit/pay policies while upholding