Quality Customer Recovery Leader

Key Responsibilities: Develop enterprise-wide customer recovery playbooks categorized by severity and situation type Define robust escalation pathways and rapid response protocols for high-stakes events Establish standards for timely, transparent, and fact-based customer communications

Required Qualifications: Bachelor's degree from an accredited university or college Minimum of 8 years of professional experience in lean and quality roles Professional background in customer quality, operations, or large-scale program leadership Demonstrated success managing complex customer situations or escalations Exceptional ability to communicate complex technical facts clearly to customers