Member Service Representative

Role Description: The Member Service Representative is a full-time, on-site role based in the Miami–Fort Lauderdale Area. This position is responsible for assisting members with everyday banking needs, including opening and maintaining accounts, processing deposits and withdrawals, and explaining credit union products and services. The role involves responding to member inquiries in person and by phone, resolving issues promptly, and providing accurate information about loans, fees, and account activity. The Member Service Representative will perform routine transactions, verify identification and documentation, and follow established policies to ensure compliance and security. This role also supports cross-selling appropriate financial products, educating members on digital banking tools, and contributing to a positive branch environment through teamwork and professional communication.

Qualifications: Strong customer service and communication skills, with the ability to interact effectively and respectfully with diverse members. Demonstrated phone etiquette and professional demeanor when handling inbound and outbound calls. Solid computer literacy, including comfort with banking software, data entry, and standard office applications. Basic understanding of finance and consumer banking products, or willingness to learn quickly. Attention to detail, accuracy in handling cash and account information, and strong organizational skills. Ability to work on-site, adapt to a fast-paced branch environment, and collaborate with team members. Prior experience in a credit union, bank, or retail customer service environment is preferred. High school diploma or equivalent required; additional coursework in business, finance, or related fields is a plus.