Customer Experience Team Leader

Ollie's Associate Benefits: Medical, Dental, Vision, and RX coverage begins after 90 days of employment. 401K, generous company match with immediate vesting. Strong career growth & talent development culture. 20% Associate discount on all Ollie's purchases. Vast array of voluntary benefits.

Position Overview: The Front End Team Leader serves as a store keyholder and provides leadership for the successful operation of the entire front-end of store. The Front End Team Leader creates and leads a sales team that is passionate about selling merchandise and ensuring a good customer experience. Responsibilities include aspects of Associate development, customer service, asset protection and store maintenance.

Primary Responsibilities: Oversee front-end, entrance, and exterior standards while driving associate productivity, daily task assignment, and customer service standards. Assist with managing payroll budgets, expenses, store banking, shrink reduction, and related reporting to support financial and operational goals. Provide leadership with the Associates regarding all donation programs and Ollie's Army sign-up and membership. Lead monthly safety meetings and ensure follow-up actions are completed. Assist with the hiring, development, supervision, and scheduling of store Associates to support staffing and performance goals. Support merchandising execution and ensure pricing updates are completed as required. Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Qualifications: High school diploma or equivalent required. Minimum of 1-2 years of supervisory experience with a mid- to large-size retailer. Schedule flexibility to work evenings, weekends, and holidays on a regular basis. Positive attitude and team player who interacts well with customers and associates.

Physical Requirements: Ability to lift and carry up to 50 pounds. Ability to push and pull up to 35 pounds. Ability to stand for extended periods and work in a constant state of alertness and safe manner. Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, sexual orientation and identity, national origin, age, veteran's status, disability, or any other legally protected status.