Insurance Management Consulting Associate Director

Responsibilities: Serve as the primary senior contact for client operations leaders and build trusted cross-functional relationships Lead governance forums (QBRs, steering committees, executive check-ins) to align priorities and roadmaps Own account P&L, CCI, and margin; manage lifecycle including changes, pricing, and renewals Forecast and report account performance; protect profitability against Original Deal Economics Partner with delivery leads to ensure SLAs, KPIs, and quality standards are met; mitigate risks Identify and shape new opportunities (scope extensions, automation, analytics, AI-enabled improvements) and coordinate with D&T teams Lead and coordinate a cross-functional account team; coach for bench strength Build multi-year account plans tying operational improvements to client outcomes

Key requirements: Significant experience in client account management, operations delivery, or managed services (10+ years) Proven track record of owning P&L and contract economics on large, multi-year contracts Strong grasp of operations domains (Procurement; Command Center functions; risk & compliance; quality; reporting) and familiarity with process transformation and automation Executive presence and ability to handle difficult commercial conversations with senior stakeholders Experience leading global or distributed teams, including offshore delivery centers Bachelor's degree; MBA or relevant certification a plus Executive presence Strong communication and relationship-building Cross-functional leadership P&L management Contract economics SLA/KPI governance