Owning the delivery strategy for CPI's training through its proprietary learning management platform, the full-time remote Director of Customer Platform Delivery will manage platform operations, oversee custom solutions, and ensure compliance with eLearning standards.
Key responsibilities:
Manage CPI's learning management platform and third-party LMS delivery, ensuring effective customer access to training
Develop and maintain the platform delivery roadmap in alignment with product priorities and oversee the incremental release of updates
Collaborate with marketing and sales teams to ensure readiness for product launches and optimize platform support operations
Required qualifications:
Bachelor's degree in business, information systems, or a related field; equivalent experience considered
7+ years in product, platform, or delivery roles with experience in leading teams
Experience in shipping major B2B platform or product releases incrementally
Direct accountability to enterprise clients for delivery commitments and gross-margin or P&L ownership
Ability to lead through a separate engineering organization without direct authority