Providing exceptional service to members, the full-time hourly Virtual Branch Representative will manage incoming calls, complete member requests, process transactions, and resolve inquiries while working remotely with a required schedule of 9:00am-5:30pm Pacific Time and a rotating Saturday shift.
Key responsibilities:
Answer incoming calls from members in a call center environment
Complete member requests and process transactions accurately
Build sustainable relationships and trust with members through effective communication
Required qualifications:
1-2 years of retail banking or call center experience
Ability to build relationships and trust with members
Willingness to learn about products and services
Strong customer service skills