Senior Account Manager
inriverChicago, IL
Senior Account Manager
L6
Occupations
Sales ManagersSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelSales Representatives, Wholesale and Manufacturing, Except Technical and Scientific ProductsOverview:
Senior Account Manager at Inriver drives retention and growth across a portfolio of customers. You will nurture trusted advisory relationships, coordinate cross-functional teams, and grow committed ARR while ensuring customer satisfaction. The role involves travel and close collaboration with the Customer Success team to maximize value from Inriver’s solutions. You’ll shape proposals, lead negotiations, and apply account planning to forecast and hit goals. This is an opportunity to impact customer outcomes at scale in a dynamic SaaS environment. Compensation / Benefits medical dental vision 401K STD LTD
Responsibilities:
Build trusted advisory relationships with customer stakeholders at tactical and strategic levels Act as main point of contact and coordinate cross-functional teams to ensure customer success Grow committed ARR from existing customers and identify opportunities for expansion Retain existing business while qualifying long- and short-term opportunities Collaborate with the Customer Success team to maximize value from Inriver solutions Provide updates on Inriver capabilities and align with current/potential use cases Prepare proposals and presentations, lead negotiations, and navigate complex decision processes Utilize account planning to position Inriver for success, forecasting, and goal setting
Key requirements:
5-10 years of enterprise SaaS account management or business development experience Experience with strategic account planning techniques Familiarity with PIM/DAM/MDM or broader eCommerce ecosystem solutions Experience using a CRM to support account planning Business English proficiency University/College or equivalent degree required Excellent communication with ability to articulate value propositions Strong presentation skills and storytelling Ability to drive knowledge sharing and collaborative behaviors PIM/DAM/MDM or broader eCommerce ecosystem solutions CRM usage for account planning SaaS enterprise account management
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Level
LeadL6
Location
Chicago, IL
Occupation
Sales Managers
Industry
Computer Systems Design Services
Posted
today
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