Case Manager

Key responsibilities: Assist clients with medical coordination, handling losses, and arranging repatriation Document all interactions clearly and conduct frequent case reviews for compliance and quality Act as the initial escalation point for Case Administrators and support ongoing case work

Required qualifications: Fluent spoken and written English Customer service experience in any sector Strong communication skills with a professional demeanor Ability to remain empathetic and composed in challenging situations Proficiency in Microsoft Word & Outlook is preferred