Client Engagement Manager
virtual vocationsDenver, CO
Client Engagement Manager
L5
virtual vocationsDenver, COtoday
Industries
Other Management Consulting ServicesAdministrative Management and General Management Consulting ServicesMarketing Consulting ServicesLeading a team of Client Engagement professionals, the full-time Manager, Client Engagement will oversee escalations from manufacturer clients' field sales teams, drive operational improvements, and enhance client satisfaction in a fully remote capacity.
Key responsibilities:
Hire, onboard, and develop a team while managing performance and setting clear ownership for ticket resolution and follow-through
Own key performance indicators related to response times and resolution rates, ensuring quality assurance for both human and AI responses
Transform recurring escalations into actionable improvements by identifying root causes and facilitating cross-functional collaboration
Required qualifications:
Bachelor's degree or equivalent experience
Experience in client support or escalation management, ideally within healthcare or health-tech
Proven track record of managing support KPIs and driving process improvements
Experience in cross-functional resolution of issues with Product and Operations teams
Working knowledge of pharmacy access processes, including benefits verification and prior authorization
Apply now (opens in a new tab)
Level
SeniorL5
Location
Denver, CO
Occupation
Sales Managers
Industry
Other Management Consulting Services
Posted
today
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