CAFRS Field Service Representative

CAFRS Field Service RepresentativeUtilizes experience with Centralized Aviation Flight Records Systems (CAFRS) Troubleshoots electrical, mechanical, networking, and software issues Assists in training scenarios, software installation procedures, verification, and documentation Collaborate with system engineers, developers, testers, and end users to identify and resolve technical issues Coordinates planning, shipment of training equipment, and onsite training for CAFRS users worldwide Provide remote technical support to CAFRS users and accurately document and track support requests Foundational understanding of SQL databases and database functionality. Basic understanding of server/client software programs. Basic knowledge of networking concepts and troubleshooting techniques. Extensive recent experience (within the past 35 years) working with the Centralized Aviation Flight Record System (CAFRS) in a Flight Operations or Standardization environment. Strong interpersonal and customer service skills. Proficiency with Microsoft Office applications (Word, Excel, Outlook, and PowerPoint). Demonstrated ability to work independently with minimal supervision. Proven ability to identify issues quickly and implement effective solutions. Bachelor's degree with 10 years of relevant experience; or a master's degree with 7 years of relevant experience; or a Ph.D. with 4 years of relevant experience.